From the thousands of customers who’ve purchased from us, the overwhelming majority have experienced a perfect fit on their first order. The algorithms and Artificial Intelligence that we use is optimized by the thousands of body types in our database of customers. We use a scientific and calculated approach in tailoring the perfect fit. Whether you decide to measure yourself or use our Automatic Sizing Technology, you can rest assured that your first purchase has a 95% chance of fitting you perfectly.
OUR FIT PROMISE POLICY ALLOWS A RISK-FREE PURCHASE
1. If you require alterations, you can take your garment directly to your local tailor. Take a picture of the receipt and send it to us. We will give you a store credit or refund (of up to 75$ per suit).
2. Work directly with our team and determine what needs to be done. SUITABLEE will remake your first order to satisfy your sizing requirements.
Please note that we do not offer refunds, as fabric for each of your garments is cut based on your measurements and customizations. However, our excellent customer service team always works very closely with customers to find a resolution. Based on our discretion, a credit may be issued
We work with the best mills in the world to create our own brand of fabrics. All our fabrics are of premium quality, 100% wool. We also have merino wool available. They originate from either the United Kingdom, Italy or Australia.
Where are your suits made?
All fabrics are from Italy, the UK, or Australia. Our suit patterns are laser cut in Asia and the assembly and quality control of all suits are in Montreal, Canada.
How are your suits constructed?
By default, all our suits are a half canvassed. For a full canvas construction, please contact us. We can add it to your order for an additional 200$.
How can I get measured?
We have two options. The most popular way is to use our Automatic Sizing Technology. Simply answer 12 questions and through our algorithms, we can generate your measurements based on the millions of data points we have accumulated over the years. You can read more automatic size.
The second option, is to follow our very specific videos that will allow you to measure yourself with a measuring tape. With the help of a friend, this shouldn’t take you more than 15 minutes!
What if I want to change my measurements?
All measurements are saved in your profile and can easily be changed manually. You can even save different set of measurements if you fluctuate in weight (summer and winter weight).
Can you make suits for bigger or smaller guys?
Absolutely! We have made thousands of suits over the years so we have mastered fit for all body sizes. That’s the beauty of custom suiting!
What different fits/cuts exist for your suits?
For a more modern look, our extra slim or slim fit will work best for most guys. If style is more important than comfort, then our extra slim fit is for you. If you are looking for a mix of style and comfort, our slim fit is for you. For a more traditional look, our classical fit is for you.
What are your shipping fees?
All shipping is free for orders over $150. For orders totalling less than $150, we charge a $15 fee.
How long does it take for my order to be shipped?
Because your suit or shirt is made from scratch, it ships out to you in about 4-6 weeks from the moment your order is placed.
For rushed orders within 4 weeks, SUITABLEE charges a $250 express fee.
N.B. In the rare case that there are uncontrollable events that may occur such as natural disasters, health crises, or geopolitical events, we estimate about 2 extra weeks. Our team will always be in touch should any of these issues affect your order.
SUITABLEE shoes are made to order in Istanbul, Turkey. As soon as your order is made, our shoemakers begin handcrafting your shoes. This process will take between 3-4 weeks.
Where do you ship to?
SUITABLEE ships to the USA, Canada, the EU, and the UK with Express shipping (2-3 days).
European Union (EU): Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Will I have to pay import duties?
For customers in the USA, EU and Canada (where we ship to), there are no import duties. They are included in the price of your items.