Getting the perfect fit on the first try is not always possible (although very common). If for any reason you require some minor adjustments, you can easily bring your garment to a local tailor and we will cover up to 75$ of alterations costs either in a store credit or refund.
To be eligible for an alterations credit, you must contact us at firstname.lastname@example.org or call us toll-free at 1-855-979-7848 within 10 days of receiving your custom garment. You will be assigned one of our stylists to help suggest fit improvements and guide you through the alterations process.
After contacting us, you will be required to download our SUITABLEE Alterations Form and bring it to the local tailor of your choice and have them fill it out. This will allow us to update your measurements and make sure all future orders are made to those exact specifications. We will also require you to keep the receipt from the local tailor who altered your custom garment. Once you have the receipt and the SUITABLEE Alterations Form, please send them to email@example.com to receive your credit/refund. You will then receive the refund within 10 business days. It’s that easy.
If you believe your garment is unalterable, please contact us at firstname.lastname@example.org or call us toll-free 1-855-979-7848 within 10 days of receiving your order. We will require you to send us some pictures so that your designated SUITABLEE stylist can help determine all fit problems.
Once the stylist concludes all issues, you will need to send us the unworn and undamaged original item (tags still on). Our stylist will send you the free return shipping label. We will require the original invoice or order email in the package as well.
SUITABLEE custom garments can be sent to:
ATTN: CUSTOMER SERVICE: REMAKE RETURN
194 SAINT-PAUL St W #415